--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Common Service Data Model for Operational Resilience # Common Service Data Model for Operational Resilience {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Common Service Data Model for Operational Resilience The Common Service Data Model (CSDM) is a standardized data framework used within ServiceNow to define and manage configuration items (CIs) and their relationships in the Configuration Management Database (CMDB). Starting with Release 20.1.x, the Operational Resilience application supports the latest version of CSDM, enabling organizations to structure services and related data effectively to enhance operational resilience. Show full answer Show less ## Key Features * **Service and Business Service Management:** CSDM facilitates the clear definition and management of services, business services, interfaces, and related data, including service offerings and application services, which were newly supported in the latest model. * **Risk and Control Management:** It supports the identification and management of risks, controls, and incidents crucial for operational resilience and control environment management. * **Business Continuity Planning:** The model underpins the development and maintenance of business continuity plans by providing structured and hierarchical service data. * **Integrated Data Model:** Operational Resilience uses staging tables and the Entity Hierarchy table (\[sngrcm2mprofileprofile\]) to maintain relationships such as between business services and service offerings, supporting a comprehensive and hierarchical data structure. * **Standardized Access Across Products:** All ServiceNow AI Platform products and applications are CSDM compliant, ensuring consistent data access and enhancing application capabilities. ## Benefits for ServiceNow Customers * **Improved Service Management:** By accurately defining and managing services and their relationships, customers can optimize service delivery and improve operational efficiency. * **Enhanced Operational Resilience:** The model enables swift response and recovery from disruptions through effective risk, control, and incident management. * **Informed Decision-Making:** With comprehensive visibility into business services and associated risks, customers can make better strategic decisions and optimize services aligned with business goals. * **Consistent Data Framework:** Leveraging CSDM ensures consistency across ServiceNow applications, simplifying configuration and improving data quality within the CMDB. ## Practical Considerations ServiceNow administrators can utilize CSDM to configure and maintain their CMDB data effectively, ensuring that all relevant service-related data is properly stored and linked. The Operational Resilience application's use of staging tables and hierarchical relationships supports detailed modeling of service dependencies, which is essential for resilient business operations and continuity planning. Starting with Release 20.1.x, the Operational Resilience application supports the latest Common Service Data Model (CSDM). CSDM is the data framework that administrators use when configuring ServiceNow® products and applications. It ensures that configuration items (CIs) and their relationships are properly defined and stored in the relevant Configuration Management Database (CMDB) tables. ## About Common Service Data Model (CSDM) {#exploring-csdm-v5-in-opres__section_jky_3fn_p2c} The Common Service Data Model (CSDM) offers a robust framework for defining and managing services and business services related data in Operational Resilience reporting. Implementing this model helps organizations achieve the following objectives. * Define and manage services, business services, and interfaces. * Identify and manage risks, controls, and incidents. * Develop and maintain business continuity plans. * Support operational resilience and control environment management. * Enable informed decision-making and service optimization. {#exploring-csdm-v5-in-opres__ul_edh_4fn_p2c} This data model ensures that services are of high quality and align with the overall business goals. ## Benefits of CSDM {#exploring-csdm-v5-in-opres__section_k5x_dhn_p2c} The CSDM offers several key benefits for organizations. 1. Improved service management: By defining and managing services, business services, and interfaces, organizations can ensure efficient and effective service/business service delivery. 2. Enhanced Operational Resilience: The CSDM model enhances organizational resilience by identifying and managing risks, controls, and incidents, which enables a quick response and recovery from disruptions. 3. Informed decision-making: By providing a comprehensive view of business services, risks, and controls, the CSDM model facilitates informed decision-making and service optimization. {#exploring-csdm-v5-in-opres__ol_ygb_2hn_p2c} These benefits help organizations achieve their strategic objectives, enhance customer satisfaction, and maintain a competitive edge in a dynamic business environment. ## About the Common Service Data Model {#exploring-csdm-v5-in-opres__section_ksm_wcn_p2c} The Common Service Data Model is the standard data model for all products that use the Configuration Management Database (CMDB). ServiceNow AI Platform® products, applications, and features are CSDM compliant, meaning they all have identical access to the underlying CSDM data model. This shared access greatly enhances the capabilities of your applications. Additional information about the CSDM can be found in the [CSDM in a nutshell](https://www.youtube.com/watch?v=EnlhMhP2FsM&list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK&index=34) and [Community Forum](https://community.servicenow.com/community). For the playlist of all the videos, see [Playlist of all CSDM videos](https://www.youtube.com/playlist?list=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK). ## Highlights of CSDM for Operational Resilience {#exploring-csdm-v5-in-opres__section_jf3_pxn_p2c} The previously integrated data model did not support service offerings and application services. The latest CSDM model now includes support for both service offerings and application services. ## Staging tables and pillars {#exploring-csdm-v5-in-opres__section_cvm_r5w_x2c} The Operational Resilience application uses the Entity Hierarchy table, \[sn_grc_m2m_profile_profile\], to save hierarchical relationships. For example, a record can have `upstream_profile` as a business service (BS) and `downstream_profile` as a service offering (SO). This indicates that the business service (BS) directly connects to the service offering (SO) in the CSDM data model. The Service Process pillar is the parent table for all staging tables in Operational Resilience. Other staging tables inherit the profile field from it. References for business services (BS), service offerings (SO), business processes (BP), and application services (AS) are added to the \[sn_oper_res_profile\] table. For more information on the tables that are relevant to the CSDM data model, see [Tables relevant to CSDM](https://servicenow-prod.fluidtopics.net/KvglTHuOEoJl2CQIHt4xxQ "Reference topics provide additional information about CSDM, including the associated roles, scheduled jobs, and tables. This section lists the tables relevant to CSDM."). For information on the pillars, see [Pillars overview tab](https://servicenow-prod.fluidtopics.net/YYfEK0KPL46Nd5pw7l7yWA "A pillar is a foundational element that supports your organization's operational resilience. You can map business services and processes to these pillars in the Operational Resilience application to establish relationships and monitor their status on the dashboard in the Operational Resilience Workspace.").