Create New Branch form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Create New Branch form

    The Create New Branch form enables ServiceNow customers to add or update branch records within their instance. This form is essential for managing branch information, including identification details, ownership, and organizational associations, ensuring accurate and up-to-date branch data within your system.

    Show full answer Show less

    Key Features

    • SysID: A unique 32-character GUID that identifies each branch record. Enter -1 to create a new record or provide an existing SysID to update a record.
    • Name and Description: Enter the branch’s name and a descriptive summary.
    • Number: An auto-generated unique identification number for the branch, e.g., BRN0001005.
    • Department and Business Unit: Specify the department (e.g., Customer Support) and business unit (e.g., HR, IT) associated with the branch.
    • Owner: Name of the individual responsible for the branch.
    • Digital Resilience Information: Option to indicate if the branch differs from the financial entity head office. Selecting “Yes” reveals additional fields for identification codes.
    • Identification Code Type and Code: Choose between Legal Entity Identifier (LEI) or Other codes to uniquely identify the branch, especially for overseas financial entities.
    • LEI of Financial Entity Head Office: Auto-populated via real-time lookup against the Global Legal Entity Identifier Foundation (GLEIF) database when a valid branch LEI is entered, ensuring parent entity linkage.
    • Auto-populated Fields: When valid LEIs are entered, the system auto-fills the branch name, country code, and legal name based on GLEIF data, improving data accuracy and consistency.

    Key Outcomes

    • Streamlined creation and update of branch records with unique identification and organizational context.
    • Improved data accuracy through real-time validation and auto-population from authoritative GLEIF sources.
    • Clear differentiation between branch and financial entity head office, supporting compliance and reporting needs.
    • Enhanced visibility into branch ownership, department, and business unit, facilitating better governance and management.

    On the Create New Branch form, fill in the fields.

    Table 1. Create New Branch form
    Field Description
    SysID Unique 32-character GUID (Globally Unique ID) that identifies each branch record in an instance. Provide this value if you want to update an existing record. Provide a value of -1 if you want to create a new record in the system.
    Name Name of the branch.
    Description Description for the branch.
    Number Unique identification number for the branch that will be generated by the application, for example, BRN0001005. This field is auto-filled.
    Department Department that the branch belongs to, for example, Customer Support, Product Management.
    Owner Name of the owner of the branch.
    Business unit Name of the business unit that is associated with the branch, for example, HR, IT, Legal.
    Digital resilience information
    Is Branch different from Financial Entity head office of the branch Option to confirm if the branch is different from the head office. Available options are:
    • Yes: When you select the Yes option, the Identification code type and Identification code of the branch fields are displayed.
    • No
    Identification code type Type of identification code used for the branch. Available options are:
    • LEI
    • Other
    Identification code of the branch An overseas branch of the financial entity, uniquely identified by a specific code, for example, FB97521. The financial entity uses the branch's Legal Entity Identifier (LEI) or another identification code to distinguish it.
    LEI of the financial entity head office of the branch

    Legal Entity Identifier (LEI) of the head office of the financial entity to which the branch belongs, for example, LEIACMEGermany001 or LEIACMEAmericas001.

    When a valid LEI is entered in the Identification code of the branch field, the system performs a real-time lookup against the GLEIF (Global Legal Entity Identifier Foundation) database and auto-populates this field with the parent entity's LEI.
    Name of the branch

    Name of the branch that is used for identification. When the LEI of the financial entity head office of the branch is entered, this field is auto-filled, for example, Frankfurt branch office.

    When a valid LEI is entered in the Identification code of the branch field, this field is auto-filled by the GLEIF lookup with the legal name of the branch entity, for example: "SERVICENOW NEDERLAND B.V."
    Country of the branch

    Two-letter country code where the branch is located. When the LEI of the financial entity head office of the branch is entered, this field is auto-filled, for example, Germany.

    When a valid LEI is entered in the Identification code of the branch field, this field is auto-filled by the GLEIF lookup with the two-letter country code, for example: "NETHERLANDS."