Initiate a chat with the assignment group from a major incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Initiate a chat with the assignment group members from a major incident record to discuss about the resolution of the issue.

    Vorbereitungen

    Role required: major_incident_manager, itil, itil_admin, or admin

    Prozedur

    1. Open ITSM Mobile Agent app.
    2. Tap Major incidents tab, tap See All.
      See All highlighted in major incidents tab.
    3. Tap the major incident record you want to work on.
    4. Tap Assignment group.
      Assignment group in ITSM Mobile Agent
    5. Do one of the following:
      Tabelle : 1. Assignment group
      Option Action
      Initiate chat in Slack Tap on Slack assignment group.
      Initiate chat in Microsoft Teams Tap on the Microsoft Teams assignment group.

      Assignment group in ITSM Mobile Agent

      Hinweis:
      The Slack and the Microsoft Teams assignment group contact will be displayed only if the assignment group has a valid Slack and Microsoft Teams accounts.

      You can also interact with a user from the assignment group. Tap on the assignment group, and then tap on a user and select either Slack or Microsoft Teams to initiate a conversation.