---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SRM notifications

# SRM notifications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Notifications are sent to users based on various factors, such as the on-call schedule
of the team, team shift, user preferences, and the Notify settings.
{#srm-oncall-notifications__table_twd_5fx_cqb__entry__2}

| Scenario | Notification |
|-|-|
| On-call schedule is installed, and shifts and user preferences are defined | Notification is sent to the users in the on-call shift as per the user preferences. |
| On-call schedule is installed, shifts are defined but user preferences are not defined | * If Notify is installed and the Twilio communication service is configured, notifications are sent as voice calls. * If Notify is not installed, notifications are sent using emails. {#srm-oncall-notifications__ul_dpm_kbm_h4b} |
| On-call schedule is installed but shifts and user preferences are not defined | Notification is sent to all channels that are defined in the property sn_srm.notification.communication.channels. |
| On-call schedule is installed, user preference is defined but shifts are not defined | Notification is sent as per the channels mentioned in the user preferences. |
| If the on-call schedule is not installed | Notification is sent to all users in the team associated with a service. * If Notify is installed, notification is sent using all the channels, such as email, SMS message, and voice. * If Notify is not installed, notification is sent using email. {#srm-oncall-notifications__ul_vqd_dcm_h4b} |
[Tabelle : 1. SRM notifications]

{#srm-oncall-notifications__table_twd_5fx_cqb}