---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# User roles and responsibilities in SRM

# User roles and responsibilities in SRM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

With user roles, you can grant users access to different parts of the Site Reliability Metrics (SRM) console.
In other words, what users can or cannot do in SRM is
decided based on their roles.
SRM has the following pre-defined roles:{#srm-roles__table_zdw_ts3_wnb__entry__3}

| Roles | Description | Contains Roles |
|-|-|-|
| sn_srm_admin | Administrators can manage every aspect of Site Reliability Metrics setup. Administrators can perform the following actions for all services and groups: * Create integrations with Application Performance Monitoring (APM) tools * Setup and maintain Reliability Indicators * Setup and maintain Error Budget Policies {#srm-roles__ul_mpw_hgc_s4b} | None |
| sn_srm_manager | Managers oversee teams which in turn maintain specific services. Managers ensure resilience across all the systems and the DevOps workflows. Managers can perform the following actions for the services that they are responsible for: * Create Integrations with Application Performance Monitoring (APM) tools * Setup and maintain Reliability Indicators * Setup and maintain Error Budget Policies {#srm-roles__ul_jy2_kgc_s4b} | None |
| sn_srm_user | Users perform everyday tasks needed to monitor service experience and manage release velocity. Users can perform the following actions for the services that they are responsible for: * Create Integrations with Application Performance Monitoring (APM) tools * Setup and maintain Reliability Indicators * Setup and maintain Error Budget Policies {#srm-roles__ul_ggc_mgc_s4b} | None |
| sn_srm_business_stakeholder | Business stakeholders are external interested parties who want to have a view of service resilience, but do not get directly involved in maintaining it. Business stakeholders can perform the following actions: * View Integrations with Application Performance Monitoring (APM) tools * View Reliability Indicators * View Error Budgets {#srm-roles__ul_zfh_ngc_s4b} | None |
[Tabelle : 1. Roles and responsibilities]

{#srm-roles__table_zdw_ts3_wnb}