Datadog integration with SR Ops

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Datadog is a popular cloud and application monitoring service. With Datadog, gain insight into granular metrics from entire stacks, from application-level to actual hosts and VMs. Datadog provides alerts based on monitoring metrics for, or events on, services. Datadog generates alerts for detected problems, and SR Ops ensures the right people are working on them.

    For an alert rule on a metric value, when the value of a specified metric crosses a threshold assigned, the alert rule becomes active and sends a notification. For an alert rule on events, a rule can send a notification on every event, or, only when a certain number of events happen.

    What does SR Ops offer Datadog users

    SR Ops has a native, powerful bidirectional integration with Datadog. Use the integration to automatically sync your Datadog alerts with SR Ops alerts, and benefit from the rich alert notification system, escalations, and on-call rotations of SR Ops. Datadog generates alerts based on metrics and events. SR Ops acts as a dispatcher for the alerts generated by Datadog. SR Ops determines the right people to notify based on on-call schedules and escalations and notifies via using email, text messages (SMS), phone calls, and Android & iOS push notifications.
    • Datadog triggers an alert when a defined condition is matched. When an alert is created in Datadog, an alert is also created in SR Ops automatically through the integration.
    • When the alert is acknowledged in SR Ops, alert is acknowledged automatically in Datadog as well.
    • When the alert is closed in SR Ops, alert is closed automatically in Datadog as well.
    • When an alert is created in SR Ops from any source (other than Datadog), SR Ops is able to post the alert to Datadog (optional).
    • Acknowledge (or close) the alerts from Datadog.
    • Notify on-call responders based on alerts sent from Datadog.
    • Send enriched event data from Datadog including visualizations of the metric/service-level indicator (SLI) that triggered the event.
    • Create high and low urgency incidents based on the severity of the event from the Datadog event payload.
    • Incidents and escalations are synchronized across both SR Ops and Datadog as they update.
    • Incidents will automatically resolve in SR Ops when the metric in Datadog returns to normal with bidirectional synchronization.

    Functionality of the integration

    When an alert is created in Datadog, an alert is created in SR Ops automatically through the integration.

    Datadog metrics that fall outside of a designated range will send an event to a service in SR Ops. Events from Datadog will trigger a new incident on the corresponding SR Ops service, or group as alerts into an existing incident.

    Once the metric has returned to its designated range, a resolve event will be sent to to the SR Ops service to resolve the alert, and associated incident on that service.