Configure the inbox in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable an agent to receive and respond to chat conversations initiated from Service Portal.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Install the Advanced Work Assignment plugin (com.glide.awa).
    2. Install the Agent Chat plugin (com.glide.interaction.awa).
    3. Configure the Agent Chat Queue.
      For example, to add agent groups who can handle the incoming chat conversations. For information about configuring queues, see Work item queues and Set up Agent Chat.