---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Invoke an SLA condition rule globally

# Invoke an SLA condition rule globally {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can globally change the default set of SLA condition rules.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

By default, the SLAConditionBase is used for the SLA condition
rules. This can be changed by doing the following:

## Prozedur

1. Navigate to AllService Level ManagementSLA Properties.
2. Change the value of the com.snc.sla.default_conditionclass [SLA
   property](https://servicenow-prod.fluidtopics.net/PmMyvfs2p~kb6Tltd8ZQgw#r_SLAEngineProperties "Administrators can manage the SLA engine using SLA engine properties.") to the new condition rule name:  
   Hinweis:  
   This is the default condition rule, if no condition rule is specified on an SLA definition.
**Zugehörige Konzepte**   

* [SLA condition rules](https://servicenow-prod.fluidtopics.net/P3qtP1HKObFeqDLKpYdb0A "SLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.")