---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Level Management

# Service Level Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow® Service Level Management (SLM) application helps to
gather service requirements as well as monitor and report with regards to agreed service levels
(SLAs).

## Get started {#service-level-mgmt-landing-page__id_ssm_q4g_1yb}

|-|-|
| Explore ![Explore]() [Exploring Service Level Management](https://servicenow-prod.fluidtopics.net/fi1EAA6IfdlH1lOqjIZz3w "Use Service Level Management across your organization to monitor and manage the quality of the services.") | Configure ![Configure]() [Configuring Service Level Management](https://servicenow-prod.fluidtopics.net/8YxgaCFAgwa7L0AeXHT~pw "You can configure various aspects of Service Level Management based on the specific requirements of your organization.") |
| Use ![Use]() [Using Service Level Management](https://servicenow-prod.fluidtopics.net/rXGO_dVrURoqP~UCXB4RIQ "Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.") | Reference ![Reference]() [Service Level Management reference](https://servicenow-prod.fluidtopics.net/tYUDJkY1lwjn7tXPpU_wFA "Reference sections provide additional information about components installed with Service Level Management.") |
[ ]

{#service-level-mgmt-landing-page__table_iwv_lpv_klb}
* **[Exploring Service Level Management](https://servicenow-prod.fluidtopics.net/fi1EAA6IfdlH1lOqjIZz3w)**   
  Use Service Level Management across your organization to monitor and manage the quality of the services.
* **[Configuring Service Level Management](https://servicenow-prod.fluidtopics.net/8YxgaCFAgwa7L0AeXHT~pw)**   
  You can configure various aspects of Service Level Management based on the specific requirements of your organization.
* **[Using Service Level Management](https://servicenow-prod.fluidtopics.net/rXGO_dVrURoqP~UCXB4RIQ)**   
  Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
* **[Service Level Management reference](https://servicenow-prod.fluidtopics.net/tYUDJkY1lwjn7tXPpU_wFA)**   
  Reference sections provide additional information about components installed with Service Level Management.