---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Dynatrace integration with SR Ops

# Dynatrace integration with SR Ops {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Dynatrace monitors virtual machines from various clouds and physical servers. It gives
total visibility into all dimensions of applications; from end-user to application deep dive, to
the network. You can integrate Dynatrace with SR Ops for
intelligent monitoring of services running in the SR Ops.

## What does SR Ops offer Dynatrace users {#sro-dynatrace-integration__section_lkk_rhm_h4b}

Use Dynatrace integration to send alerts to SR Ops
API with detailed information. SR Ops acts as a
dispatcher for these alerts, determines the right people to notify based on on-call schedules--
notifies via email, text messages (SMS), phone calls, and iPhone \& Android push
notifications, and escalates alerts until the alert is acknowledged or closed.

## Functionality of the integration {#sro-dynatrace-integration__section_ihr_thm_h4b}

When an alert is created on Dynatrace, an alert is created in SR Ops, and when the alert is resolved on Dynatrace, the
alert is closed in SR Ops automatically through the
integration.
* **[Configure alert rules and notification on Dynatrace](https://servicenow-prod.fluidtopics.net/Yfh4j2yebGPFrxzMahAD5g)**   
  Configure alert rules to automatically detect performance anomalies in your environment.
* **[Sample payload from Dynatrace](https://servicenow-prod.fluidtopics.net/lvojXreQrrukLUpNhIHQow)**   
  Snapshot of the entity when an event occurs in Dynatrace.