---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Ask questions on an incident

# Ask questions about an incident by using the Now Assist panel {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Quickly obtain common incident related information conversationally within the incident record by asking questions in the Now Assist panel.

## Vorbereitungen

Role required: itil

## Warum und wann dieser Vorgang ausgeführt wird

Incident assist topics in the Now Assist panel include:

* Caller's assets
  * A caller must be associated with the incident to retrieve caller's assets.
  * Incident number must be provided, unless triggered from the incident record.
  {#now-assist-itsm-incident-assist__ul_qr2_pxb_cdc}
* Caller's recent incidents (within the past 7 days)
  * A caller must be associated with the incident to retrieve caller's recent incidents.
  * Incident number must be provided, unless triggered from the incident record.
  {#now-assist-itsm-incident-assist__ul_awn_mxb_cdc}
* On-call experts from support groups
  * Ability to search on-call experts that are in any support group.
  * Group members are configured in On-Call SchedulingOn-Call Schedules.
  {#now-assist-itsm-incident-assist__ul_uzj_txb_cdc}
* Similar resolved incidents
  * Similar incidents must be resolved or closed.
  * Incident number must be provided, unless triggered from the incident record.
  {#now-assist-itsm-incident-assist__ul_ubj_fvb_cdc}
{#now-assist-itsm-incident-assist__ul_fst_kwn_bdc}

You can ask questions about an incident by using the Now Assist panel in Core UI and Service Operations Workspace for ITSM.

## Prozedur

1. In Core UI or Service Operations Workspace for ITSM, open an incident that is assigned to you.
2. From the header menu, select the Now Assist icon ![Now assist icon.]() to open the Now Assist panel.  
3. In the Now Assist panel, either type in a question related to an incident assist topic, or select Answer questions about an incident and select an incident assist topic to ask about.  
   Hinweis:  
   Incident assist uses the Similar Resolved Incidents search profile with the incident index source. For information on indexed sources, see [Managing indexed sources from the AI Search Admin
   console](https://www.servicenow.com/docs/access?context=ais-managing-indexed-source&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

   Information requested about the incident is shown.