Request Predictive Intelligence for Major Incident Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin (com.snc.incident.mim.ml_solution) through the Now Support Service Catalog.

    Vorbereitungen

    Predictive Intelligence for Major Incident Management requires a separate subscription from the rest of the ServiceNow AI Platform.

    To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    The following plugins are installed with Predictive Intelligence for Major Incident Management:
    • Incident Management - Major Incident Management (com.snc.incident.mim)
    • Predictive Intelligence for Incident Management (com.snc.incident.ml_solution)

    Prozedur

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the form, fill in the fields.
      Tabelle : 1. Activate Plugin request form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.
      Plugin Name Enter:

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.
    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.