Cancel a Universal Request in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Cancel the Universal Request if the issue is resolved already or you no longer require the request.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    You can cancel a universal request only if there are no active or closed primary tickets attached to it. You can cancel a universal request in New or In Progress state's only. When the universal request is canceled, email notifications are sent to the stakeholders associated with the request.

    Prozedur

    1. Navigate to All > Workspaces > Service Operations Workspace.
    2. From the navigation list, select List.
    3. From the navigation list, select Universal Request > Open.
    4. From the list of open universal requests, select the request you want to cancel.
    5. Select Canceled from the State field.
      Hinweis:
      If the person in Opened for tries to cancel the request, then they must enter the reason for canceling.
    6. Select Update.