---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Generate suggested steps

# Suggested steps generation in Now Assist for IT Service Management (ITSM) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Generate suggested steps automatically by analyzing clusters of closed incidents with similar incident resolution in the Now Assist for IT Service Management (ITSM) application.

## Vorbereitungen

Role required: itil

## Warum und wann dieser Vorgang ausgeführt wird

Data from the short description field and the filter conditions set in the incident input table are used to generate the clusters based on similar past resolved incidents.

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.
2. Using the List icon (![List icon]()), open an incident that is not in Closed or Complete state.
3. Select the Recommendations icon (![Output class icon]()).  
   The Recommended actions tab displays.
4. In the Suggested steps by Now Assist card, select Generate.  
   The steps to resolve the incident appear in the Recommendations window in the incident record. This action may take a few minutes.