Add multiple change requests to a problem

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Add multiple change requests to a problem to capture all the requests that you need to implement to fix the problem.

    Vorbereitungen

    Role required: itil, admin, problem_admin, problem_coordinator or problem_manager

    Warum und wann dieser Vorgang ausgeführt wird

    The topic applies to Problems where you have activated the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) plugin.

    Prozedur

    1. Navigate to All > Problem > Open.
    2. Open a problem record.
    3. In the related list, click the Change Requests tab.
    4. Click Add.
    5. From the list, select the records and click Add Selected.
      The selected change requests appear under the Change Requests tab.