ITSM Success Dashboard indicators KPI definitions and formulas

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable ITSM Success Dashboard and configure settings to understand and use the Key Performance Indicators (KPIs) and formulas.

    All the Key Performance Indicators (KPIs) and formulas used in the ITSM Success Dashboard are detailed below.
    • Performance overview
    • Service Quality
    • Operational Success