---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SLA transitions

# SLA transitions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

SLA records pass through a series of transitions during
processing.
The following transitions exist for an SLA:

* Attach: when an SLA is created and bound to a task.
* Pause: when an SLA should temporarily stop tracking time.
* Resume: when an SLA should resume tracking elapsed time.
* Complete: when an SLA is marked complete.
* Reattach: when an SLA is marked completed and a new copy is reapplied.
* Cancel: when an SLA is cancelled.

SLA conditions determine what action is performed on a task SLA record.{#r_SLATransitions__table_apy_c3r_zt__entry__2}

| SLA condition | Resultant action on task SLA record |
|-|-|
| If Start condition matches and both Stop and Cancel conditions don't match | Attach |
| If Start condition matches, and When to Cancel is set to Start conditions are not met | Cancel if one or more of the specified start conditions no longer match. |
| If Start condition matches, and When to Cancel is set to Cancel conditions are met | Cancel when cancel conditions match. |
| Pause condition matches | Pause |
| If Pause condition matches, and When to Resume is set to Pause conditions are not met | Resume if one or more of the specified paused conditions no longer match. |
| If Pause condition matches, and When to Resume is set to Resume conditions are met | Resume if one or more of the specified resume conditions match. |
| Start and Reset | Reattach |
| Stop | Complete |
| Cancel | Cancel |
[ ]

{#r_SLATransitions__table_apy_c3r_zt}  
Abbildung : 1. SLA condition methods when the default cancel and resume conditions are selected Abbildung : 2. SLA Conditions Methods when the cancel and resume conditions are selected

Each of these conditions is defined as a method within a Script Include, referenced by an
SLA Conditions Rule record.