---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Actual and business elapsed times

# Actual and business elapsed times {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Task SLA records contain two sets of
timing information: Actual elapsed and Business elapsed.
The difference between these two sets of timing is vital when you create and report
on SLA
definitions.

* Actual elapsed values are calculated on a 24x7 basis.
* Business elapsed values are calculated based on the schedule specified in the task SLA. The schedule is taken from the SLA definition by default.  
  Hinweis:  
  If no schedule is specified, then the Business elapsed time is the same as the Actual elapsed time. This can be disabled by changing the com.snc.sla.always_populate_business_fields property to false in the SLA Engine. When this property is set to false, the Business fields will be 0 or empty.
{#r_ElapsedTimeCounting__ul_d4j_1fr_cs}By default, the related list for the task SLA record displays the actual elapsed time only. You can configure the list to also display the business elapsed time.

## Elapsed times and schedules

Consider a scenario where an SLA has a defined schedule of 9 am to 5 pm on weekdays. With
this schedule, the difference between actual and business elapsed times can be significant.

For example, if a task SLA starts at 2 pm on a weekday, its business elapsed time at 9 am
on the next weekday is 3 hours while its actual elapsed time is 19 hours.  
Abbildung : 1. Business elapsed time vs actual elapsed time ![Actual elapsed time and business elapsed time within actual]()

In addition, if a schedule defines an 8 hour working day, then 24 hours or one day in
business elapsed time equates to 3 days in actual elapsed time.  
Abbildung : 2. Exampl of business and actual elapsed times - 24 X 7

## Example

For example, an incident is opened on Friday, December 12 at 9 pm,
outside of the SLA schedule of 8 am to 5 pm on weekdays.  
If the current time is the following Monday at 9:30 am, then:

* Business elapsed time is 1 hour and 30 minutes because the SLA business timer stopped at 5 pm on Friday and restarted at 8 am on Monday.
* Actual elapsed time is 60 hours and 30 minutes, representing the real time between the incident being opened and the current time.
{#r_ElapsedTimeCounting__ul_krc_4jr_cs}Elapsed percentages are also similarly calculated. The actual elapsed percentage is over 750% while the business elapsed percentage is 19% on an 8 hour SLA.