SR Ops system properties

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You configure the system properties that support operations in SR Ops.

    To access property settings, users with admin roles navigate to Site Reliability Operations > Administration > Properties.
    Tabelle : 1. Properties for SR Ops
    Property Description

    Update team subflow name

    sn_sro.update_team_subflow

    Name of the subflow that updates SR Ops teams.

    • Type: text
    • Default value: global.global_sr_ops__process_update_team_subflow
    • Other possible values: As needed
    • Location: Site Reliability Operations > Administration > Properties

    Catalog Item (sys_id) which is used to Create a Team

    sn_sro.create_team_cat_item

    Sys ID (sys_id) of the catalog item that is used to create a team.

    • Type: sys_id
    • Default value: 92098f92e7a21010e10f6584c2f6a94a
    • Other possible values: As needed
    • Location: Site Reliability Operations > Administration > Properties
    To learn more, see Configure quick-start system properties.

    Sys ID of the record producer that drives creation of service relationships

    sn_sro.relationship_rp_sysid

    Sys ID (sys_id) of the record producer that drives creation of service relationships.

    • Type: sys_id
    • Default value: 66112d470f3110103cb43ab1df767e28
    • Other possible values: As needed
    • Location: Site Reliability Operations > Administration > Properties
    To learn more, see Configure quick-start system properties.

    List of communication channels (comma separated) used to send notifications to users in the group if no contact preferences are set. Allowed values: email for E-mail, sms for SMS, voice for Voice calls

    sn_sro.notification_communication_channels

    Comma-separated list of notification channels to use for team members where no contact preferences are set. Allowed values: email, sms, and voice.

    • Type: CSV
    • Default value: email, sms, voice
    • Other possible values: Any other combination
    • Location: Site Reliability Operations > Administration > Properties
    To learn more, see Optional: Set up SMS and voice notifications.

    Time(in minutes) for which the SR Ops On-call workflows wait to receive user acknowledgement

    sn_sro.acknowledgement. workflow.wait_time

    Time (in minutes) that SR Ops On-Call workflows wait to receive user acknowledgement.

    • Type: integer
    • Default value: 1440
    • Other possible values: As needed
    • Location: Site Reliability Operations > Administration > Properties