---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing schedules and shifts

# Managing schedules and shifts {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can configure and manage an On-call schedule and shift. Add or remove members to a shift and override their contact preferences.

you can configure roster, shift and on-call schedule details. Add or remove members to a shift and override their contact preferences.  
As a rota_manager or rota_admin you can perform most of these tasks for the members of your group.

* [Configure or update an On-Call shift](https://servicenow-prod.fluidtopics.net/gx~9TYvfOWkbF374MvO~rA "You can add extra coverage, specify extra times for when a shift is active, and schedule time off.")
* [Configure or update an On-Call schedule](https://servicenow-prod.fluidtopics.net/95Q76LSTeP518ev6IKqFMg "Create an On-Call schedule or edit an existing schedule by defining shifts and rosters.")
* [Managing roster members](https://servicenow-prod.fluidtopics.net/psvA6o3ind~pvRN~JfhUlA "You can manage roster members by adding and removing users to or from the roster as needed. You can also modify the order number for a member without affecting the past shift schedule.")
* [Manage requests for time off](https://servicenow-prod.fluidtopics.net/XG1NQsTJWCo2xAaUCmz_hw "As a shift manager, you can review and approve time-off requests from shift members. You also specify the roster member who can cover for the time.")
* [Override contact preferences for a shift](https://servicenow-prod.fluidtopics.net/7xgL6YJN8yByZFWG_QPKxw "Override all shift members' contact preferences to enforce a communication channel, for example, in case of an emergency.")
* [Configure preferences for a user group](https://servicenow-prod.fluidtopics.net/KhIeR11N8vrTZLBonvmULg "Specify the On-Call preferences for a user group.")
* [Delegate the shift manager \[rota_admin\] role](z2aB8XFcwtKut_LpQNK5UQ "As a shift manager, you can delegate your role to a member of shift.")
{#manage-schedules-and-shifts__ul_k4h_zl5_gyb}
* **[Enable users to subscribe to the On-Call calendar](https://servicenow-prod.fluidtopics.net/kJ0u3wGAxanQITqCYHc9hQ)**   
  Configure an On-Call calendar subscription URL and send it to the members of a shift. The URL is an iCal link that enables users to subscribe to their on-call calendar from their preferred calendar client.
* **[Configure preferences for a user group](https://servicenow-prod.fluidtopics.net/KhIeR11N8vrTZLBonvmULg)**   
  Specify the On-Call preferences for a user group.
* **[Configure On-Call communication channel](https://servicenow-prod.fluidtopics.net/ysiRDOaHuztdaKZ7DgZGgA)**   
  Configure notification messages sent from a communication channel for on-call escalations. You can customize the notification content, the response keywords, table and the domain they apply, for a specific channel available in the base system such as Email and Microsoft Teams or a custom channel that is created.
* **[Override contact preferences for a shift](https://servicenow-prod.fluidtopics.net/7xgL6YJN8yByZFWG_QPKxw)**   
  Override all shift members' contact preferences to enforce a communication channel, for example, in case of an emergency.
* **[Configure or update an On-Call shift](https://servicenow-prod.fluidtopics.net/gx~9TYvfOWkbF374MvO~rA)**   
  You can add extra coverage, specify extra times for when a shift is active, and schedule time off.
* **[Configure or update an On-Call schedule](https://servicenow-prod.fluidtopics.net/95Q76LSTeP518ev6IKqFMg)**   
  Create an On-Call schedule or edit an existing schedule by defining shifts and rosters.
* **[Set a shift to Draft mode while waiting for info](https://servicenow-prod.fluidtopics.net/YYL8pvmQqUN5lY3fjoug9g)**   
  If you do not have all the information that you need to define a shift, you can set the shift to Draft mode. Later, when all the information is available, you can publish the shift so you can add it to a schedule.
* **[Delegate the shift manager \[rota_admin\] role](z2aB8XFcwtKut_LpQNK5UQ)**   
  As a shift manager, you can delegate your role to a member of shift.