---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Optional: Set up SMS and voice notifications

# Optional: Set up SMS and voice notifications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You have the option to install and configure SMS and voice channels for notifying SREs.

## Vorbereitungen

Role required: sys_admin

## Prozedur

1. Install Notify and the appropriate connectors.  
   For more information, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) and [Activate Notify](https://www.servicenow.com/docs/access?context=t_ActivateNotify&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) on servicenow.com/docs.  
   Any one of the following connectors are required:
   * [Twilio connector](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
   * Nexmo connector
   {#sro-sms-voice-channels-set-up__ul_fnw_xkp_pnb}
2. After you have installed Notify, go to Notify Numbers.  
   Assign one or more SMS- and voice-capable Notify Numbers to the Site Reliability Operations Notify group.
{#sro-sms-voice-channels-set-up__steps_dg2_drw_pnb}