---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an error budget policy

# Create an error budget policy {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Create an error budget policy to trigger actions, such as
sending a notification or creating an incident when the threshold of a service level
objective is crossed.

## Vorbereitungen

Role required: sn_srm_manager, sn_srm_admin, or sn_srm_user

## Warum und wann dieser Vorgang ausgeführt wird

The SR Ops Workspace view is available only
if you install the Site Reliability Operations application. You can
create an error budget policy using the classic environment as well. To create an error
budget policy threshold from the classic environment, navigate to Site Reliability MetricsError budget policyThresholds. You can also create thresholds from the Error budget policy
thresholds Error budget policy thresholds related list on the Service level
objective form.

You can create an action definition to invoke a workflow, flow, or script. To create
an action definition, navigate to Site Reliability MetricsError budget policyAction definitions. You can create actions from the Error budget policy actions related
list in the Error budget policy threshold form.

## Prozedur

1. Navigate to Site Reliability OperationsSite Reliability Ops Workspace.
2. Click the services page icon (![Services page icon.]()).  
3. On the Services Overview page, click the service that you want to create an error budget policy for.
4. Click the Error Budget Policy tab.  
5. Click the Create error budget policy link to set a threshold which determines when to take an action for your Service Level Objective.  
6. In the Add Thresholds dialog box, select one of the following values from the Threshold Type list:  
   * Burn Rate: Rate at which an error budget is consumed. The Ideal burn rate is 1 or below because it indicates that the error budget is being consumed at an expected pace. The threshold is breached when the burn rate is equal to or greater than the specified value.
   * Error Budget Remaining: Percentage of error budget left to spend for the specified period. The threshold is breached if the percentage remaining is equal to or less than of what is specified.
   {#srm-create-error-budget-policy__ul_uml_cr5_z4b}
7. In the Threshold field, enter a value.
8. Click Add.  
   Hinweis:  
   You can add multiple thresholds for a policy. But you can't add duplicate thresholds. If you try adding duplicate thresholds, you see an error message.

   After a threshold is added, you can add an action for that threshold.
9. Select the threshold that you want to add an action for, and click any of the following actions:  
   * Create an Incident
   * Send an Email
   * Send Slack message

     Install the Slack Spoke
     for ServiceNow
     Integration Hub plugin to automate sending messages
     about alerts to a Slack channel. Also, create a
     Webhook URL for a channel in Slack. For more
     information about installing the plugin and creating a Webhook URL
     in Slack, see [Install Slack Spoke for ServiceNow Integration Hub](https://servicenow-prod.fluidtopics.net/heMmxaMwsMU44nlU0v_yCg "Install the Slack Spoke for ServiceNow Integration Hub plugin to configure the actions that a process analyst can use when creating configurations to automate sending messages about alerts to a Slack channel.") and [Create a Webhook URL for a channel in Slack](https://servicenow-prod.fluidtopics.net/Ktc57NeYLfqGaPM81I7JSg "Create a Webhook URL for a specific channel in Slack to enable the external services to notify about the events for a service in the channel.").
   * Send MS Teams message  
     Install the Microsoft Teams Spoke for ServiceNow Integration Hub plugin to automate sending messages about alerts to a Microsoft Teams channel. Also, create a Webhook URL for a channel in Microsoft Teams. For more information about installing the plugin and creating a Webhook URL in Microsoft Teams, see [Install Microsoft Teams Spoke for ServiceNow Integration Hub](https://servicenow-prod.fluidtopics.net/Oo5O5oLwFgldeDiZU2lPSA "Install the Microsoft Teams Spoke for ServiceNow Integration Hub plugin to configure the actions that a process analyst can use when creating configurations to automate sending messages about alerts to a Microsoft Teams channel.") and [Create a Webhook URL for a channel in Microsoft Teams](https://servicenow-prod.fluidtopics.net/YAYuGgqJXLZUi_3QKt0zmg "Create a Webhook URL for a specific team in Microsoft Teams to enable the external services to notify about the events for a service in the channel.").  
     Hinweis:  
     The messages in the Microsoft Teams and Slack messaging services show the links to the reliability indicator. If the SR Ops Workspace is not installed, the link opens in the classic environment. If you want to view the reliability indicator in your available workspace, navigate to System DefinitionScript Includes, and override the _genReliabilityIndicatorURL function in the ErrorBudgetPolicyActionUtils script include.
   * Create an Incident and notify on-call

   {#srm-create-error-budget-policy__ul_zxs_z2j_cqb}  
   Hinweis:  
   If you add all the actions, they occur at the same time when the threshold is crossed.
10. Click Save.  
    Any changes to the thresholds or actions are saved only after you click
    Save at the top of the form.

    If you want to edit any threshold, click the policy actions icon (![Policy actions icon.]()) for the threshold, and then click Edit threshold.  
    The required action is triggered when the threshold is crossed.