---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Desktop Assistant

# Use DEX
Desktop Assistant {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use DEX
Desktop Assistant to get quick access to self-service and diagnostic tools, notifications about outages and announcements, and support resources.

The DEX
Desktop Assistant provides a dedicated communication interface for employees, enabling access to self-service options, IT notifications, and support resources.

Desktop Assistant facilitates streamlined workflows by enabling employees to perform network diagnostics, access IT catalogs, use the ServiceNow®
Employee Center, and interact with virtual agents for assistance. IT teams can use the tool to issue outage notifications or critical announcements, promoting timely communication and efficient support
delivery.
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| Components | Description |
|-|-|
| Header | The header includes the application name, the notification icon, and, the user icon. The notification bell icon (![Notification bell icon]()) displays a red dot with a number to indicate the number of new notifications. Use the user profile icon (![User's profile icon that can be used to login and logout from Desktop Assistant.]()) to log out of Desktop Assistant. |
| Sections | Sections help you search for items by arranging them sequentially and in logical groups. By default, ServiceNow provides the My resources and Quick links sections. Desktop Assistant administrators can configure additional sections for the home page. For more information, see [Add a section in the Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/QURT032aYhgXaibDuGx14g "Add a section to the Desktop Assistant home page to organize related cards under that section for easy navigation."). |
| Cards | Desktop Assistant provides the following cards with the base system: * Device health check: Monitor and self-resolve common device health issues. For more information, see [Check device health using Desktop Assistant](https://servicenow-prod.fluidtopics.net/iWvmyCEyrbxuabueHOgIkw "Monitor and resolve common device performance issues independently by using Device health check through Desktop Assistant."). * Network test: Run network diagnostic tests. For more information, see [Test network connectivity of your device](https://servicenow-prod.fluidtopics.net/T6CpYg3Gsr4OxzmlU~T16g "Test your device's network connectivity to evaluate its performance. If the performance is below average, running a speed test helps diagnose if the issue is with your device or your Internet service provider."). * Employee Center: Access the Employee Center portal. For more information, see [Open Employee Center from Desktop Assistant](https://servicenow-prod.fluidtopics.net/yb~RPv~ktYcfyZacQ3RVrA "Open Employee Center from Desktop Assistant to access a unified portal for finding information, getting help, and requesting services."). * Outages: View outages on Employee Center. For more information, see [View outages from Desktop Assistant](https://servicenow-prod.fluidtopics.net/yTlhVM5YjUhS58nGvxDSjQ "View outages to identify potential task hazards and plan your work accordingly. Outages can be planned, unplanned, or related to service degradation."). {#use-dex-desktop-exp__ul_tms_tmy_fgc} By default, the Device health check and Network test cards are mapped to the My resources section and the Employee Center and Outages cards are mapped to the Quick links section. Desktop Assistant administrators can map or remove cards from any section on the home page. For more information, see [Map a card to a section](https://servicenow-prod.fluidtopics.net/PEt1V5JU7FlbvQ8ugVr1QQ "Map a card to the section under which it must appear.") and [Delete a card from the Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/EoJK54wUhhS1ZR_hpEGFQg "Delete a card from the Desktop Assistant home page when you no longer need it."). |
[Tabelle : 1. Desktop Assistant home page components]

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Hinweis:  
If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

* macOS: Users/\[username\]/Library/Application Support/desktop_assistant_app/logs
* Windows: Users\\\[username\]\\AppData\\Roaming\\desktop_assistant_app\\logs
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