SR Ops setup guide
The SR Ops app is available on the ServiceNow Store. After you sign up for SR Ops Workspace, here's how you can get started.
Process to set up SR Ops for your organization
| Step | Description | See this |
|---|---|---|
Install the Site Reliability Operations application |
Install the Site Reliability Operations application and several supporting applications. | Install the Site Reliability Operations application |
Assign user roles |
SR Ops roles support Site Reliability Engineering (SRE) teams. | User roles and responsibilities in SR Ops |
Optional: Set up SMS and voice notifications |
You have the option to install and configure SMS and voice channels for notifying SREs. | Optional: Set up SMS and voice notifications |
|
Configure the change request type for SR Ops |
Configure a unique and optimized change request type for SR Ops. | Configure the change request type for SR Ops |
|
Perform quick-start set up |
To create an SR Ops team for the first time, users request the catalog item that is used to create new team. Import and configure the update set that includes the base-system catalog item and its supporting Integration Hub flows. | Quick-start set up for SR Ops |
Watch the following video to know more about setting up Site Reliability Operations and Site Reliability Metrics.