---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SR Ops setup guide

# SR Ops setup guide {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The SR Ops app is available on the ServiceNow Store. After you sign up for SR Ops
Workspace, here's how you can get started.

## Process to set up SR Ops for your
organization {#sro-install-config-guide__section_w4v_cl1_zhb}

{#sro-install-config-guide__table_zqr_2l1_zhb__entry__3}

| Step | Description | See this |
|-|-|-|
| ![Little checklist image]() Install the Site Reliability Operations application | Install the Site Reliability Operations application and several supporting applications. | [Install the Site Reliability Operations application](https://servicenow-prod.fluidtopics.net/jZOsFqdtRGjFxM9bCW3i3g "Install the Site Reliability Operations application and several supporting applications.") |
| ![Little persons image]() Assign user roles | SR Ops roles support Site Reliability Engineering (SRE) teams. | [User roles and responsibilities in SR Ops](https://servicenow-prod.fluidtopics.net/0lCniwmZzRQ~rio2GxlWcA "With user roles, you can grant users access to different parts of the SR Ops console. Roles determine the actions that users can or cannot perform in SR Ops.") |
| ![Little wrench image]() Optional: Set up SMS and voice notifications | You have the option to install and configure SMS and voice channels for notifying SREs. | [Optional: Set up SMS and voice notifications](https://servicenow-prod.fluidtopics.net/k6so~BD3WarYBJimd2GDsA "You have the option to install and configure SMS and voice channels for notifying SREs.") |
| ![Little wrench image]() Configure the change request type for SR Ops | Configure a unique and optimized change request type for SR Ops. | [Configure the change request type for SR Ops](https://servicenow-prod.fluidtopics.net/QCKYFg8tQ92Ne7JWnacvOQ "Configure a unique and optimized change request type for SR Ops.") |
| ![Little wrench image]() Perform quick-start set up | To create an SR Ops team for the first time, users request the catalog item that is used to create new team. Import and configure the update set that includes the base-system catalog item and its supporting Integration Hub flows. | [Quick-start set up for SR Ops](https://servicenow-prod.fluidtopics.net/vv4THReeSPoIyIr6FPDmpg "To create an SR Ops team for the first time, users request the catalog item that is used to create new team. Import and configure the update set that includes the base-system catalog item and its supporting Integration Hub flows.") |
[ ]

{#sro-install-config-guide__table_zqr_2l1_zhb} Watch the following video to know more about setting up Site Reliability Operations and Site Reliability Metrics.

* **[Install the Site Reliability Operations application](https://servicenow-prod.fluidtopics.net/jZOsFqdtRGjFxM9bCW3i3g)**   
  Install the Site Reliability Operations application and several supporting applications.
* **[User roles and responsibilities in SR Ops](https://servicenow-prod.fluidtopics.net/0lCniwmZzRQ~rio2GxlWcA)**   
  With user roles, you can grant users access to different parts of the SR Ops console. Roles determine the actions that users can or cannot perform in SR Ops.
* **[Optional: Set up SMS and voice notifications](https://servicenow-prod.fluidtopics.net/k6so~BD3WarYBJimd2GDsA)**   
  You have the option to install and configure SMS and voice channels for notifying SREs.
* **[Configure the change request type for SR Ops](https://servicenow-prod.fluidtopics.net/QCKYFg8tQ92Ne7JWnacvOQ)**   
  Configure a unique and optimized change request type for SR Ops.
* **[Quick-start set up for SR Ops](https://servicenow-prod.fluidtopics.net/vv4THReeSPoIyIr6FPDmpg)**   
  To create an SR Ops team for the first time, users request the catalog item that is used to create new team. Import and configure the update set that includes the base-system catalog item and its supporting Integration Hub flows.