---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing Problems

# Managing Problems {#ariaid-title1}

Understand how Problem and Problem task is created, assessed, investigated, and fixed in
a Problem or Problem task states.
* **[Create a problem](https://servicenow-prod.fluidtopics.net/hkcaMrlly1OJfwUjyscjbw)**   
  A problem is a cause of one or more incidents. Create a problem to identify the root cause of the incidents and try to prevent them from happening again.
* **[Assess a problem](https://servicenow-prod.fluidtopics.net/mS_~EbL8AF14Gh9X9~5R_g)**   
  Assess a problem to determine whether the problem requires a thorough investigation.
* **[Add multiple incidents to a problem](https://servicenow-prod.fluidtopics.net/WNd0DHj3eq7urShORR_sGA)**   
  Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.
* **[Associate CIs with Problem](https://servicenow-prod.fluidtopics.net/HLF8l4fp9_hoAkUsMPbqug)**   
  Associate multiple affected or impacted configuration items (CIs) to a problem to find out all the CIs that are affected by the same problem.
* **[Investigate root cause of a problem](https://servicenow-prod.fluidtopics.net/L1myO~jO3Sbp3tcO2XniUw)**   
  Identify the root cause of the problem to analyze, track, and resolve recurring incidents permanently.
* **[Resolve and complete a problem](https://servicenow-prod.fluidtopics.net/dYlCT~fKEKAz8GlGw~VH6g)**   
  Resolve the issue and add detailed note of the resolution for future reference.
* **[Create change request from a problem](https://servicenow-prod.fluidtopics.net/6nuc1IV87u2KAdGP_dcMJQ)**   
  After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.
* **[Add multiple change requests to a problem](https://servicenow-prod.fluidtopics.net/BBfLDkHMiHQJTSOzNEBeJg)**   
  Add multiple change requests to a problem to capture all the requests that you need to implement to fix the problem.
* **[Create a problem task](https://servicenow-prod.fluidtopics.net/NDT9fImvYM4IcjmEkGOVVw)**   
  Problem tasks are how the problem coordinator asks subject matter experts for help with identifying the root cause and proposed fix for a problem. Divide the problem into multiple problem tasks to help with the investigation. You can assign the problem tasks to different assignment groups or users.
* **[Assess a problem task](https://servicenow-prod.fluidtopics.net/8MN04yvAk5UbzxtG36mNTw)**   
  Assess a problem task to determine the feasibility of working on the task.
* **[Complete a problem task](https://servicenow-prod.fluidtopics.net/XFM2FCJ0~oW~mUbWHkhzAg)**   
  Resolve and complete the problem task.
* **[Resolve related incidents from a problem](https://servicenow-prod.fluidtopics.net/f3UHV3wf3LqQ5KevhyFwsg)**   
  After you consider a problem to be resolved, the incidents related to the problem with the state On Hold may be resolved using a UI action from the Problem form.