---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure non-persistent VDIs monitoring

# Configure non-persistent VDIs monitoring {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn how to start non-persistent Virtual Desktop infrastructure (VDI) monitoring by creating a golden image on the base instance. This process enables DEX Service Desk agents to collect and view non-persistent data from VDIs.

## Vorbereitungen

Make sure you have the following on the reference device:

* Installed DEX plugin
* Installed Agent Client Collector plugin
* Retrieved login and logout scripts provided by ServiceNow
{#configure-np-vdis__ul_azl_441_bhc}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

When a VDI starts for the first time, the standard registration process is completed and a certificate is downloaded from the ServiceNow cloud. The certificate is then backed up to the persistent storage for future sessions.

## Prozedur

1. On the reference device, update the acc.yml file as follows:  
   `persistence_type : non_persistent`
2. Create a golden image and configure the VDI pool with post-synchronization and power-off scripts.
3. Depending on the tool your organization uses for authentication, modify authentication steps in the login and logout scripts.