---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install the Site Reliability Operations application

# Install the Site Reliability Operations application {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Install the Site Reliability Operations application and several supporting applications.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* SR Ops requires the following ServiceNow product. Ensure that the product is installed before you install SR Ops.

  ITSM Standard product
  :   The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users. See [IT
      Service Management](https://servicenow-prod.fluidtopics.net/B6xQoxdO1YdQ9Sz6QIG_eA "The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.").
* SR Ops requires the following plugins. Ensure that these plugins are activated before you install SR Ops.

  Required ServiceNow plugins
  :

      Event Management plugin
      (com.glideapp.itom.snac)
      :   The Event Management application enables users
          to create cases proactively from alerts either manually
          or through automation.
          * For correct operation, the SR Ops-Managed Alert alert management rule must be the first rule to run (order=1).
          * Any items matched against the rule are excluded from processing by following alert management rules (intended operation).
          {#sro-install-sro-store-app__ul_s1z_5nw_vnb}
* The following plugin is optional but recommended. Ensure that the plugin is activated before you install SR Ops.

  Notify (com.snc.notify)
  :   Notify provides platform features for workflow-driven
      voice calls, conference calls, and SMS messages. See [Optional: Set up SMS and voice notifications](https://servicenow-prod.fluidtopics.net/k6so~BD3WarYBJimd2GDsA "You have the option to install and configure SMS and voice channels for notifying SREs.").  
      Hinweis:  
      If you do not install and configure Notify, you can only use the email notifications.
* SR Ops requires the following ServiceNow Store application. Ensure that the application is installed before you install SR Ops.

  Alert Rules Management plugin (sn_em_arm)
  :   The Alert Rules Management application enables Event Management
      users to respond automatically to alerts. An alert management rule
      determines the required alert response, such as to open an incident,
      knowledge base article, open a task, and launch remediation action.
      Alert rules management help you respond to alerts. You can create
      filters to specify conditions for the rule so that the remedial
      action specified in the rule takes effect only when the conditions
      are met. For example, launch the required subflow or open an
      incident based on an alert. The alert's execution history is
      automatically updated to indicate the actions. Ensure you are either
      in the Paris Patch 7 or Quebec Patch 1
      release version.

  Event Management Connectors
  :   The Event Management Connectors app enables Application
      Performance Management (APM) tool to send alerts to SR Ops. The APM tools
      enable organizations to monitor the performance metrics of their
      business critical applications, receive timely alerts in case of
      performance issues, and generate reports for periodic performance
      analysis. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).

{#sro-install-sro-store-app__ul_q15_w1p_wnb}

Role required: sro_admin or sro_manager

## Warum und wann dieser Vorgang ausgeführt wird

Roles and demo data are installed with SR Ops. The demo data includes templates that speed up implementation and help users to
understand SR Ops quickly. For more
information on roles, see [User roles and responsibilities in SR Ops](https://servicenow-prod.fluidtopics.net/0lCniwmZzRQ~rio2GxlWcA "With user roles, you can grant users access to different parts of the SR Ops console. Roles determine the actions that users can or cannot perform in SR Ops.").

## Prozedur

1. Uninstall any previous versions of SR Ops, including the underlying tables.
2. Uninstall any previous versions of Modern Ops Workflow, including the underlying tables.
3. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
4. Find the Site Reliability Operations application using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
5. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install SR Ops.
   {#sro-install-sro-store-app__step-review-dependencies}
{#sro-install-sro-store-app__step-review-dependencies}
6. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
7. Select Install.
{#sro-install-sro-store-app__steps_t15_w1p_wnb}