Work on a change task in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Complete the change task that in turn helps in resolving the associated change.

    Vorbereitungen

    Role required: itil or admin

    Prozedur

    1. Open a change.
    2. From the Change tasks tab, open the required change task.
    3. To find and work on records that help in quick resolution of the change task, perform the following actions.
      1. From the contextual side panel, click the agent assist icon (agent assist icon).
      2. Search for a resource and perform the required action.
    4. To delete the change task, Click the more actions icon (more actions icon) and select Delete.