---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up the first SR Ops team

# Set up the first SR Ops team {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To set up a team, you first request a team catalog item and then specify team members. If your request is approved, you are granted the sro_manager role. The first time that you set up a team, you do it in the Service Portal. For every subsequent team, you use a streamlined process in the SR Ops Workspace.

## Vorbereitungen

Role required: admin

## Prozedur

1. On the Service Portal, search for the catalog item that is used to create a team name.  
   The catalog item was created during initial setup. For more information, see
   [Activate the quick-start team catalog item](https://servicenow-prod.fluidtopics.net/rw06wkWc_1FUfQ6yrjGY0w "To create an SR Ops team, users request a particular catalog item. You import and configure the base-system catalog item.").
2. Request the catalog item and fill in the form.  
   {#sro-team-create-first-time__id_ak3_j2y_znb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique and meaningful name for the team. |
   | Manager | Person who manages the team. Hinweis: When your request for a team is approved, you are granted the sro_manager role. |
   | Members | Users who will be team members. |
   | Description | Description of the team that will help others to understand its organization and purpose. |
   | Email | Email address that includes all team members. |
   | Tags | Tags that can help other users search for your team. |
   [Tabelle : 1. Create New Team form]

   {#sro-team-create-first-time__id_ak3_j2y_znb}
3. Click Save.  
   Your request is submitted for approval to the admin. When the request is approved, the following things happen:
   * The team is created. The term sr_ops appears next to the team title to indicate that the team is created from SR Ops.
   * You are granted the sro_manager role.
   * The team can be assigned to support a service.
   {#sro-team-create-first-time__ul_wwp_43y_znb}  
   Hinweis:  
   SR Ops users create and manage teams through asynchronous flows. By default, approvals are required. In some cases, therefore, changes made in the UI and the resulting database updates may be delayed.

## Ergebnisse

To create additional teams, you use a streamlined process in the Site Reliability Ops Workspace. See [Set up an SR Ops team](https://servicenow-prod.fluidtopics.net/fEDZuOuIdrhbxWOsoub0mg "Set up a team and define services for the team. Teams are responsible for the issues that occur in the associated services.").