---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure notifications and approval for team creation

# Configure notifications and approval for team creation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The system sends an email to the requester of a new SR Ops team when the request is approved or rejected. You can configure the email messages and configure which user role can approve requests for a team.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

In the default flow, a System Administrator must approve requests to create a team.
This procedure shows you how to change the approver.

The default flow includes email message notification. This procedure shows how to
customize the content of the notification messages for any of the following
cases:

1. Validation of the request failed. Team is not created. Record of the request is updated.
2. Validation of the request passed. Change request to create the SR Ops team is rejected. Team is not created. Record of the request is updated.
3. Validation of the request passed. Change request to create the SR Ops team is approved. Attempt to create the SR Ops team succeeded. Team is created. Record of the request is updated.
4. Validation of the request passed. Change request to create the SR Ops team is approved. Attempt to create the SR Ops team failed. Team is not created. Record of the request is updated.

{#sro-emails-config__ul_qzy_1bm_qnb} Abbildung : 1. Approval and rejection email messages

## Prozedur

1. Navigate to AllFlow DesignerDesigner and click Create New SR Ops Team.
2. Follow this procedure to change the approver:
   1. Select Requested Item Admin Approval and click the Subflow Designer icon (![Subflow Designer icon.]()).
   2. On the Subflow Designer, click Ask For Approval.  
      Abbildung : 2. Fields in the email template form
   3. On the Ask For Approval form, specify the role that should approve or reject requests to create an SR Ops team and then click Close.  
      Abbildung : 3. Fields in the email template form that you can update
   {#sro-emails-config__substeps_jxt_5km_14b}
3. To update an email template, click the Send Email command in the flow, edit the fields as needed, and then click Done.  
   Example email template form:Abbildung : 4. Fields in the email template form that you can update
4. Click Save to save your updates to the flow.
5. Click Activate to make the flow available for use.