---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use exact times in SLA calculations

# Use exact times in SLA calculations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

When business percentages are used for SLA calculations, they are rounded up to two
decimal places.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

As a result, breaches can occur when SLA calculations are rounded up to 100%. You can enable SLA calculations to instead use the business time or actual time left.

For
example, a business percentage of 99.951% is rounded up to 100%, which causes a
breach.

For more accurate SLA calculations, enable the SLA engine property for
using the exact value of the business time left if a schedule is specified or the
actual time left if the SLA has no schedule specified.

## Prozedur

1. Go to Service Level ManagementPropertiesSLA Engine.
2. For the Use field "business_time_left" to calculate breach time instead of "business_percentage" field property, select the Yes check box.
3. Click Save.