--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # SR Ops user guide # SR Ops user guide {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer The SR Ops guide will help you become skilled at creating and administering teams, services, and integrations. ## User process in SR Ops {#sro-user-guide__section_w4v_cl1_zhb} {#sro-user-guide__table_zqr_2l1_zhb__entry__3} | Step | Description | See this | |-|-|-| | ![Little persons image.]() Set up an SR Ops team | Set up a team and define services for the team. Teams are responsible for the issues that occur in the associated services. | [Set up an SR Ops team](https://servicenow-prod.fluidtopics.net/fEDZuOuIdrhbxWOsoub0mg "Set up a team and define services for the team. Teams are responsible for the issues that occur in the associated services.") | | ![Little wrench image.]() Set up on-call schedule and escalation policies | Create an on-call schedule for your team to ensure to ensure that dedicated support team members are available to resolve issues as they arise. You can set up an escalation policy for your team so that at least one team member is engaged in incident response. | [Create an on-call schedule for your team](https://servicenow-prod.fluidtopics.net/vOlnGu1liqM3DzgCmkiRxQ "Create an on-call schedule for your team to ensure to ensure that dedicated support team members are available to resolve issues as they arise. On-call schedules determine who is on call or available at a given time.") | | ![Little service relationships image.]() Create services and configure service relationships | Use a map canvas to add, configure, and arrange services. You can add child services that depend on parent services. | [Create services and configure relationships between them](https://servicenow-prod.fluidtopics.net/AZxbo~n8wuXUH2zz2aLiMg "Use a map canvas to add, configure, and arrange services. You can add child services that depend on parent services. Any service that you add to the Service Dependencies map can be either an existing service or a new service that you create on the page.") | | ![Little error budget image.]() Establish SLO \& error budget for services | Establish you goal on how well your service should operate. Also specify the maximum amount of time that a technical system can fail without contractual consequences. | [Create a reliability indicator](https://servicenow-prod.fluidtopics.net/PrTQl3kKrr1tLsgmcdVUvA "Create a reliability indicator to get a quantitative characterization of the reliability of your services.") | | ![Little integrations image.]() Integrate service with an APM tool | Set up the integration with an Event Management Application Performance Management (APM) tool --- the push connector that sends alerts to SR Ops. | [Integrate with an APM tool](https://servicenow-prod.fluidtopics.net/pubahs3qpJdx5vF1Dgc1_A "Set up the integration with an Event Management Application Performance Management (APM) tool — the push connector that sends alerts to SR Ops. APM ensures that it provides services to the customer up to the level defined and identifies the problems related to the application performance. Application performance can be monitored or tracked using different categories such as load time, the response time of the application.") | | ![Little wrench image.]() Set up alert rules | Alerting rules allow you to define alert conditions. Set up alert rules for each APM tool to define the conditions when the APM tool should send notifications to SR Ops. | [Specific integrations in SR Ops](https://servicenow-prod.fluidtopics.net/IPr1o9qNlAniztYW_EV0pA "Most enterprise-level applications have a need to integrate with other applications used by the same organization or external organization. These integration usually cater to different layers, like Data, Business Logic, Presentation and Security, depending on the requirement. This helps organizations achieve greater levels of operational consistency, efficiency and quality.") | | ![Little wrench image]() Register change | Create a change request to propose an alteration in a supported configuration item (CI). | [Create a change request from a service](https://servicenow-prod.fluidtopics.net/2~v_j_MiZ_yDb56Bc87IVg "Create a change request to propose an alteration in a supported configuration item (CI).") | [ ] {#sro-user-guide__table_zqr_2l1_zhb} * **[SR Ops Workspace home page](https://servicenow-prod.fluidtopics.net/nYxSa9tpe6Oz8TX4bOqxBA)** The SR Ops workspace home page provides relevant information about your work, services, schedules and maintenance reminders, and teams. View this home page by navigating to Site Reliability OperationsSite Reliability Ops Workspace. * **[SR Ops system properties](https://servicenow-prod.fluidtopics.net/v7FsEFdvRKUJ_pQ_jWWf2w)** You configure the system properties that support operations in SR Ops. * **[SR Ops notifications](https://servicenow-prod.fluidtopics.net/V__vjrab0LBjq8UAVyaDVg)** Notifications are sent to users based on various factors, such as on-call schedule of the team, team shift, user preferences, and the Notify settings. * **[Working with teams, schedules, and escalations](https://servicenow-prod.fluidtopics.net/ebHS6s1FdFhp7xKc8coIsQ)** Setting up and using your teams builds your experience with SR Ops and identifies champions who can help drive SR Ops adoption across your organization. * **[Working with services](https://servicenow-prod.fluidtopics.net/Y1pHEV9HmBq88V3dxB_ivw)** A service can represent a team that you want to open incidents against. When you create a service in SR Ops, it must reflect a service in your infrastructure. You can add Event Management Application Performance Management (APM) tool integrations to that service to receive events from those APMs. * **[Alert notification in Microsoft Teams](https://servicenow-prod.fluidtopics.net/K~1l4nkm7TiAnrGp4u4jxg)** Receive notifications in Microsoft Teams channel for specific events in a service. These notifications are targeted to a specific team in Microsoft Teams. * **[Alert notification in Slack](https://servicenow-prod.fluidtopics.net/YWozPoQNW2ubs7PHBEpuvg)** Receive notifications in Slack channel for specific events in a service. These notifications are targeted to a specific team in Slack. * **[Working with integrations](https://servicenow-prod.fluidtopics.net/5A4wdi~pNwRdqpGIX9w94Q)** Integrations within SR Ops provides the ability to use monitoring and collaborating tools to manage alerts and incidents efficiently by the users.