---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define a custom condition to trigger actions

# Define a custom condition to trigger actions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The base-system
SR Ops application supports the actions of sending notifications when an alert is received and when an incident is created. You can define both custom actions and custom conditions that
trigger an action. Control when a flow takes a specific decision outcome or waits for a specific resume event.

## Vorbereitungen

Role required: sro_admin or sro_manager

## Prozedur

1. Navigate to AllSite Reliability OperationsService HealthConditions.  
   The Condition form opens.
2. On the Condition form, click New.
3. On the form, fill in the fields.  
   {#sro-condition-define-custom__table_y1g_p1p_wnb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the condition. |
   | Description | Description of the condition that will help others to understand its purpose. |
   | Applies to | Type of entity against which the condition must be applied. |
   | Type | Type of condition: * Criteria: Set of parameter:value pair conditions to apply against the data. * Script: Code that applies the condition against data. {#sro-condition-define-custom__ul_ijt_pkh_ynb} |
   | Conditions | Set of parameter:value pair conditions to apply against the data. Select parameters and values to create conditions and logical operators to join conditions. This option appears only if the Type value is Criteria. |
   | Script | Code that applies the condition against data. This option appears only if the Type value is Script. |
   [Tabelle : 1. Condition form]

   {#sro-condition-define-custom__table_y1g_p1p_wnb}
4. Click Preview to apply the condition to current data.  
   The system returns a link that indicates how many records match the condition. Click the link to view the results.
5. When you finish defining the condition, click Submit.

## Beispiel

This example condition matches only critical alerts.
Abbildung : 1. Example of the critical-only alerts condition