Create a cost savings indicator for ITSM Success Dashboard

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create a cost savings indicator in ITSM Success Dashboard to determine and display the time saved for the contributing indicators when agents work on an incident.

    Vorbereitungen

    Role required: sn_sd.success_dashboard_admin

    Prozedur

    1. Navigate to All > Success Dashboard > Getting Started.
    2. In the Customize Cost Savings card, select For ITSM.
    3. On the form, fill in the fields.
      Tabelle : 1. Cost savings
      Field Description
      Select the contributing indicator

      Option to select a performance metric from the drop-down menu to add or modify time-saving measures.

      Select Nextto go to Time savings section.

      Select Cancel & Exit to cancel the setup.
      Time savings Option to select the persona group.

      Select Add.
      Time savings action
      • Persona group – Select a persona group from the drop-down menu.
      • Contributing indicator registry – This field is populated based on the selected indicator.
      • Time saved – Define the time saved.
      Select Mark Complete.
      Review updates Verify that the values provided are accurate. Select Mark Complete.