Create an incident from a service

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create an incident from a service when there is a deviation from an expected standard of operation in any of the configuration items (CIs). Incident records enable you to track the investigation, possible solutions, and resolution of a problem.

    Vorbereitungen

    Role required: sro_admin, sro_manager, or sro_user

    Prozedur

    1. Navigate to All > Site Reliability Operations > Site Reliability Ops Workspace.
    2. In the Site Reliability Ops Workspace, use one of the following methods to open a service record.
      OptionAction to be taken
      Lists icon
      • Click the Lists icon (Lists icon.).
      • Select Services > All.
      • Click to open the record.
      Services icon
      • Click the Services icon (Services icon.)
      • Under Services section, click to open the services record.
    3. Click the More actions icon (More actions icon.) and then select Create Incident.
      Abbildung : 1. Option to create an incident on the services page
      Option to create an incident on the services page.
    4. On the form, fill in the fields.
    5. Click Save.