---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Tutorial: add a new change management state

# Tutorial: add a new change management state {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

This tutorial provides an example of adding a new state to the existing state
model.

## Vorbereitungen

Role required: script_include_admin, ui_policy_admin, ui_action_admin, or admin

## Warum und wann dieser Vorgang ausgeführt wird

Consider the following scenario:

Based on your organization's requirements, you must add a new state, Complete, between the existing Implement and
Review states. You must also add the ability to decide if the Review state is needed.

Perform the following steps:

## Prozedur

Open the Change Request form.
1. [Create a new choice](https://servicenow-prod.fluidtopics.net/yTD5S_IJP8ZTntteLksCaQ)  
   Create a new choice for the change request state.
2. [Create a custom field](https://servicenow-prod.fluidtopics.net/p8y~kHApZT~Wvdg8240BWA)  
   Create a custom choice field to indicate whether a change request must go through the Review state.
3. [Add a UI policy](https://servicenow-prod.fluidtopics.net/OyXQWTn5fGFmRmbakxDpTg)  
   Add a UI policy to display the Needs review field for Normal change requests when it reaches the Complete state.
4. [Create an ACL](https://servicenow-prod.fluidtopics.net/I0OuXw4KfQ5vwvSxBD9ahw)  
   Create an access control rule (ACL) to prevent the Needs review field from being modified after it has been set.
5. [Update the state handler script include](https://servicenow-prod.fluidtopics.net/op4l3J_Ux682WaFsJhxR3Q)  
   Update the ChangeRequestStateHandler script include with the new Complete state.
6. [Update the state model script include](https://servicenow-prod.fluidtopics.net/BtqY0XplHc3lZtv6mS55Kg)  
   Update the ChangeRequestStateModel_normal script include to add new functions for the Complete state.
7. [Create a UI action](https://servicenow-prod.fluidtopics.net/x5ZrYRBOEloEwSQ~sfWEYw)  
   Create a UI action to display a button on a change request for the Complete state.
8. [Create a process flow record](https://servicenow-prod.fluidtopics.net/szEySziisMfHzHM0PIgauA)  
   Create and add a process flow record for the Complete state. The process flow formatter displays at the top of the Change Request form.
9. [Update the change request workflow](https://servicenow-prod.fluidtopics.net/nrueLCjBpGImnFAGNbhugA)  
   Update the change request workflow to reflect the addition of the Complete state.