Create DEX Self-service issue configurations

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create issue configurations for DEX Self-service to self-solve issues specific to your organization that are not included in the base system resolutions.

    Vorbereitungen

    Role required: sn_dex.admin

    Prozedur

    1. Navigate to All > Digital Experience Self-Service > Issue Configurations.
    2. On the DEX self-service issue configurations page, select New.
    3. Enter information about the issue, evaluation criteria, and resolution in the issue configuration form fields.
      For descriptions about the issue configuration form fields, see DEX Self-service issue configuration form.
    4. Verify that the issue code in the Resolution field is active.
      1. Select the reference icon (Reference icon) near the Resolution field.
      2. On the Issue Registry preview pop-up, confirm that the Active check box is selected.
      3. If the Active check box isn’t selected, activate the issue resolution.
        For information about how to activate an issue resolution, see Activate Proactive Engagement resolutions for DEX Self-service.
    5. Select Submit.