Use Now Create assets to help facilitate and guide your implementation of Incident Management.

In addition to the content in the ServiceNow documentation site, the tailored prescriptive methodology available for specific roles & personas in Now Create aids in successful implementation of Incident Management.

The implementation steps for Incident Management are included in the Now Create assets. These steps feature starter stories and tests to assist with story creation, along with detailed guidance on process and workshops.

The assets also describe various integration options for Incident Management and their associated use cases. They outline the base system process and provide configurable options to help define the target process and required configurations. This enables businesses to connect their tool chains, automate Incident Management, and share insights to foster transparency and continuous improvement.

Tabelle : 1. Now Create assets for Incident Management

Asset	Description
Incident Management - Starter Stories	Provides a set of starter stories & tests for Incident Management to be implemented to assist in story creation.
Incident Management - Process Guide	Provides detailed guidance on the way that ServiceNow intends the process to be, for Incident Management and Major Incident Management (MIM).
Incident Management - Process Workshop	Outlines the baseline process explaining the configurable options with the objective of determining the to be process and corresponding configuration requirements for Incident Management.