---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage remedial actions in DEX incident investigation Playbook

# Manage remedial actions in DEX incident investigation Playbook {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View current and past remedial actions executed from different sources in the Playbooks panel. Monitor or cancel actions run from the Suggested resolutions or Action library within a DEX incident investigation page.

## Vorbereitungen

Role required: sn_dex.service_desk_user, sn_dex.engineer

## Warum und wann dieser Vorgang ausgeführt wird

You can monitor only current and past remedial actions and cancel ongoing actions run from the Suggested resolutions or Action library within the incident record.

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon ![]() from the navigation pane and navigate to the incidents list from the Incidents section.
3. Open the incident record for a DEX monitored device and select the Investigation tab.
4. Select the Playbook icon ![]() from the contextual side panel.
5. Expand the device name accordion to view current actions.
6. **Wahlweise:** Monitor actions with the status of New or In Progress by selecting View Playbook on the action card.
7. **Wahlweise:** Cancel an ongoing action by selecting Cancel on the action card.
8. **Wahlweise:** View the history of past remedial actions with the status of Completed, Canceled, or Failed.
   1. Select the History icon ![]() in the Playbooks panel.
   2. Expand the device name accordion.
   3. Track stages of past actions by selecting View Playbook on an action card.
   {#manage-incident-remedial-actions-playbook__substeps_qtm_33h_4hc}