Access your profile in Service Operations Workspace
Track and monitor the real-time status of your work by accessing your profile in Service Operations Workspace. You can track how many incidents and interactions you have closed and how many you are actively working on. You can also view the roles and groups to which you belong and see information about your manager and teammates.
Vorbereitungen
Role required: sn_wfo_cfg_itsm.employee
Warum und wann dieser Vorgang ausgeführt wird
- Key performance indicators that matter most to you and Performance Analytics targets set for you by your manager. For information on Performance Analytics, see Performance Analytics targets.
- Pending training that has been assigned to you and when they're due.
- Service channels that you are assigned to and their current utilization.
- Skills and skill levels that you currently use and skill gaps that you may want to address.
- Upcoming PTO.
Prozedur
-
Navigate to .
When you click the home icon (
), you can view the status of your work, organizational performance,
current status of incidents, and unassigned incidents in the Service Operations
Workspace landing page. -
Click the lists icon (
).
To Do this Access your profile from an incident record - Click Incidents and select Assigned to me.
- In the Assigned column, select your name.
Create your profile for centralized access - Select the My Lists tab.
- Click New List.
- In the New List screen, click Create your own.
- In the List Name field, enter a name for the list; for example, My Profile.
- In the Select Source field, select User (sys_user).
- In the Add Filters condition builder, select [Name] [is] [<your name>].
- Click Create.
The workspace adds your profile to the My Lists tab.
For information on creating a list, see Create My Lists in Workspace.Analyze Performance Analytics targets - Click Incidents and select Assigned to me.
- In the Assigned column, select your name.