---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# User roles and responsibilities in SR Ops

# User roles and responsibilities in SR Ops {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

With user roles, you can grant users access to different parts of the SR Ops console. Roles determine the actions that users
can or cannot perform in SR Ops.
SR Ops has the following predefined roles:{#sro-roles__table_zdw_ts3_wnb__entry__3}

| Roles | Description | Contains Roles |
|-|-|-|
| sn_sro.sro_admin | Administrators can manage account settings, configurations, and users. Administrators can perform the following actions: * Access, create, edit, or delete all configurations * Define and change user roles * Manage account settings * Set up and manage integrations {#sro-roles__ul_ykl_5bv_g4b} | * sn_sro.sro_manager * sn_sro.sro_user {#sro-roles__ul_zm4_gt3_wnb} |
| sn_sro.sro_manager | Managers oversee a team of SREs. Managers assign SREs to the team on-call schedule, monitor their performance, create procedures to deal with incidents, and develop solutions. Managers ensure resilience across all the systems and the DevOps workflows. Managers can perform the following actions: * Define and setup and teams, services, and on-call schedules * Add and delete users {#sro-roles__ul_bql_dcv_g4b} | sn_sro.sro_user |
| sn_sro.sro_user | An SRE that uses the SR Ops application to perform everyday tasks. Users are the individuals who are on call. They diagnose and remediate alerts and incidents in SR Ops. Users can only access the configurations that they are a part of. They can only access the alerts which they have permission for. SREs can perform the following actions: * Manage their profiles * Confirm their on-call schedules * Manage incident and alert records * Access the SR Ops homepage and dashboards {#sro-roles__ul_zvy_5cv_g4b} | An sro_user inherits the following roles: * cmdb_read * flow_operator * itil * app_service_admin {#sro-roles__ul_u2h_5cv_g4b} |
[Tabelle : 1. Roles and responsibilities]

{#sro-roles__table_zdw_ts3_wnb}