Export an incident prediction model

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Export either the Similar Incidents or Incident Categorization model model in Task Intelligence for ITSM to another instance so you can use the model in the other instance without recreating the model from scratch.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Task Intelligence for ITSM > Setup.
    2. In the Models list, select the menu (Menu icon) icon of the model you want to export, and then select Export model.
      A new tab opens with authentication steps.
    3. Select Allow.

    Ergebnisse

    The XML file of your model downloads to your browser.

    Nächste Maßnahme

    You can use the XML file to transfer the model to another instance using update sets. For more information update sets, see System update sets.