---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# New Relic integration with SR Ops

# New Relic integration with SR Ops {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

New relic is the all-in-one web application performance tool that provides performance
insight from the end user experience, through servers, and down to a line of application code.
New Relic Alerts is New Relic's new incident management platform that offers a centralized
monitoring for all New Relic products.

## What does SR Ops offer New Relic
users {#sro-newrelic-integration__section_lkk_rhm_h4b}

SR Ops has a native integration with New Relic
Alerts. Use the integration to send New Relic incidents to API of SR Ops with detailed information. SR Ops acts as a dispatcher for New Relic incidents,
determines the right people to notify based on on-call schedules-- notifies via email, text
messages (SMS), phone calls, and iPhone \& Android push notifications, and escalates
alerts until the alert is acknowledged or closed.

## Functionality of the integration {#sro-newrelic-integration__section_ihr_thm_h4b}

* When an alert is created in New Relic Alerts, an alert is also created in SR Ops automatically through the integration.
* When an alert is closed in New Relic Alerts, the related alert is also closed in SR Ops automatically through the integration.
* When an alert is acknowledged in New Relic Alerts, the related alert is also acknowledged in SR Ops automatically through the integration.
{#sro-newrelic-integration__ul_sm2_35q_h4b}  
* Create a notification channel of type webhook at NewRelic to send events to ServiceNow and add that notification channel to policy.
* Configure policies on NewRelic and attach Alert Conditions to the policy based on which alert will be generated at NewRelic.
* Whenever there is a violation in alert condition then an incident is created on NewRelic portal and the same will be sent to the servicenow url defined in the notification channel.
* Configure Event rules on servicenow to bind the affected host to cmdb_ci_vm_object \[for virtual server\] or cmdb_ci_server \[for physical server\]
{#sro-newrelic-integration__ul_ery_mkr_h4b}
* **[Create a notification channel](https://servicenow-prod.fluidtopics.net/0mxsJF4KIodxk~49YYt_jg)**   
  Use alerts to set up notification channels, and attach those channels to policies. Your selected channels provide fast and consistent ways for the right personnel to be notified about incidents.
* **[Create an alert policy](https://servicenow-prod.fluidtopics.net/vF_0PwOx7XY0S7goVBbA_A)**   
  Create an alert policy to associate with a notification channel. A policy is a group of one or more conditions.
* **[Create alert conditions](https://servicenow-prod.fluidtopics.net/eJzfdXupVrQLw84bORDwOw)**   
  Create alert conditions to describe a monitored data source and the behavior of that data source that will be considered a violation.
* **[Sample payload from New Relic](https://servicenow-prod.fluidtopics.net/ckIfoL4LyotYdMQ31cxo6w)**   
  Snapshot of the entity when an event occurs in New Relic.