Join an active conference call from an incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can join an active conference call from an incident to discuss about the resolution of an incident.

    Vorbereitungen

    Role required: itil, itil_admin, or admin

    Prozedur

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Open the incident where the conference call is originated.
    4. Tap Collaborate.
      My work.
    5. Tap on the active conference call.
      My work.
    6. Tap on the conference call.
    7. Tap Join call.
      Join active conf call