---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Generate a response to request activity

# Generate a response to request activity by using Now Assist for IT Service Management (ITSM) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Automatically generate a response in request-related record activity streams using the activity response generation skills for requests and requested items. Add responses to work notes or comments to enhance the quality of
your interactions with the user.

## Vorbereitungen

Role required: itil

## Prozedur

1. Navigate to a request or a requested item record in the SOW or Core UI where you want to generate work notes or comments using Now Assist.
2. Do the following in the Work notes or Comments field:  
   1. Select the Now Assist icon ().  
      The following four options appear:  
      Hinweis:  
      The options are displayed based on the configurations by your admin.  
      {#summarize-request-related-activity-response-generation__table_cpy_b5z_qgc__entry__2}

      | Options | Description |
      |-|-|
      | Acknowledge task | Acknowledge the receipt of the task record. |
      | Post response | Generate a reply for specific questions from the user. |
      | Summarize actions taken | Generate a summary of all actions taken. |
      | Follow up | Ask follow-up questions. |
      [ ]

      {#summarize-request-related-activity-response-generation__table_cpy_b5z_qgc}
   2. Select one of the options based on the type of response that you want Now Assist to generate.

      The response appears in the Now Assist context menu.
   3. You can select the Refine menu and elaborate, shorten, or change the tone of the response.
   {#summarize-request-related-activity-response-generation__ol_dsb_dtz_qgc}
3. Select Insert.

## Ergebnisse

The response generated by Now Assist is added to the Work notes or Comments field. You can further edit the response or select Post to add it to the activity
stream.