Run the 2011 SLA engine asynchronously

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • By default in the 2011 SLA engine, the SLA processing is performed by the Run SLAs business rule. This business rule runs synchronously and is the suggested configuration.

    Vorbereitungen

    Role required: sla admin, admin

    Warum und wann dieser Vorgang ausgeführt wird

    SLA processing runs asynchronously. For example, you can run this for performance reasons, such as to avoid delays when a user saves a new incident record. While the SLA engine is running asynchronously, there can be a short delay before the Task SLA records are available after updating a Task. Refresh the form to see the updated Task SLAs.

    Use synchronous processing to get the best user experience. Asynchronous processing mode is used only when there a performance issues.

    Hinweis:
    In the 2010 engine, the Process SLAs business rule runs the asynchronous processing.

    Prozedur

    1. Navigate to All > Service Level Management > Properties > SLA Engine.
    2. Select Yes for the Execute the 2011 SLA Engine asynchronously (com.snc.sla.engine.async) property.
    3. Click Save.