---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Open Incidents Age Monitor dashboard

# Legacy: Open Incidents Age Monitor dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View average age and assignment times and breakdown incidents in different age buckets.  
Wichtig:  
Starting in Xanadu release, the Open Incidents Age Monitor dashboard is deprecated. Users can use [Incident management dashboard](https://servicenow-prod.fluidtopics.net/zYdLd1oa1ivh9rsPD43iKA "Dashboard providing a view into process metrics related to Open and Closed incidents.") to view the average age and assignment times and breakdown incidents in different age buckets.
Abbildung : 1. Open Incident Age Monitor

## End user and roles {#open-incident-age-monitor-dashboard__section_upb_qj4_2fb}

{#open-incident-age-monitor-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| Incident Manager: Needs to know how the incident management process is doing so they can plan for the future. | itil |
[ ]

{#open-incident-age-monitor-dashboard__table_ov2_tj4_2fb}

## Indicators {#open-incident-age-monitor-dashboard__section_nm4_hk4_2fb}

Number of open incidents
:   Daily count of the number of incidents that do not have a resolution date. This indicator is used as the basis of several other indicators on this
    dashboard.

Average age of open incidents
:   The average age in days in which an incident has been open. The score is calculated according to the formula \[\[Summed age of open incidents\]\]/(\[\[Number of open incidents\]\]\*24).

Average reassignment of open incidents
:   The average number of times currently open incidents have been reassigned. This indicator is shown as 'Average re-assignment times' in the Process by State tab. The score is calculated according to the formula \[\[Summed
    re-assignment of open incidents\]\] / \[\[Number of open incidents\]\].

Average age of last update of open incidents
:   How long on average it has been since the last update to one of the currently open incidents, in days. The score is calculated according to the formula \[\[Summed age of last update of open incidents\]\] / (\[\[Number of
open incidents\]\] \* 24)  
The following indicators are not shown directly on the dashboard but are used in calculating formulas:

* Summed age of open incidents
* Summed re-assignment of open incidents
* Summed age of last update of open incidents
{#open-incident-age-monitor-dashboard__ul_ov4_jvn_blb}

## Breakdowns {#open-incident-age-monitor-dashboard__section_yfw_qk4_2fb}

* Priority
* Category
* Assignment Group
* State
{#open-incident-age-monitor-dashboard__ul_ulw_dl4_2fb}