---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Source alerts from an APM tool

# Source alerts from an APM tool {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Source service alerts from an Application Performance Management (APM) tool to
evaluate key Service Level Indicators (SLI)s.

## Vorbereitungen

Role required: sn_srm_manager or sn_srm_admin or sn_srm_user

## Prozedur

1. Navigate to AllSite Reliability MetricsData processorData processor.
2. Click New.
3. On the form, fill in the fields.  
   {#create-srm-integration__table_ohd_rlc_s4b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the data processor. |
   | Data processor definition | Rules to understand and map alerts coming from APM tools. Hinweis: * You can receive Site Reliability Operations (SRO) Azure and Site Reliability Operations (SRO) Dynatrace alerts by installing SRO and then creating a data processor using this procedure. * If SRO is not installed, you can create data processor for all alerts, which can be filtered down further inside of the SLI. {#create-srm-integration__ul_dyk_1ks_msb} |
   | Service | Service for which the data processor is defined. |
   | Description | Description of the data processor that is automatically retrieved from the data processor definition. |
   [Tabelle : 1. Data processor form]

   {#create-srm-integration__table_ohd_rlc_s4b}
4. Click Submit.  
   An attribute for the integration defined by the data processor is created and the Service level indicators related list is created.
5. On the Service level indicator related list, click New.  
   The Service level indicator form opens.
6. On the form, fill in the fields.  
   {#create-srm-integration__table_bqw_rnc_s4b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the service level indicator. Hinweis: The value in this field must be same as the name of the SLI in your APM tool. |
   | SLI type | Type of the SLI based on which the Service Level Metrics (SLM) is calculated. The available types of SLI are as follows: * Latency: Time taken to service a request. The actual amount of time that elapsed. * Availability: Percentage of time your service is available. * Errors: Measurement of how frequently service error occurs. * Saturation: Measurement of your system fraction, emphasizing the resources that are most constrained. {#create-srm-integration__ul_vk4_nq1_s4b} |
   | Service | Service for which you are creating the service level indicator. |
   | Data processor | Name of the data processor for which you are creating the service level indicator. |
   | Description | Summary of the indicator. |
   | Operator | Condition to perform specific logical function. |
   | Threshold | Upper limit after which the metrics are triggered. |
   | Units | Unit of measurement for the metrics. |
   | Active | Option to enable the service level indicator. If not enabled, metrics will not be generated for the service. |
   | Alert filtering | Ability to further filter qualifying alerts. |
   [Tabelle : 2. Service level indicator form]

   {#create-srm-integration__table_bqw_rnc_s4b}
7. Click Submit.