Source alerts from an APM tool

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Source service alerts from an Application Performance Management (APM) tool to evaluate key Service Level Indicators (SLI)s.

    Vorbereitungen

    Role required: sn_srm_manager or sn_srm_admin or sn_srm_user

    Prozedur

    1. Navigate to All > Site Reliability Metrics > Data processor > Data processor.
    2. Click New.
    3. On the form, fill in the fields.
      Tabelle : 1. Data processor form
      Field Description
      Name Name for the data processor.
      Data processor definition Rules to understand and map alerts coming from APM tools.
      Hinweis:
      • You can receive Site Reliability Operations (SRO) Azure and Site Reliability Operations (SRO) Dynatrace alerts by installing SRO and then creating a data processor using this procedure.
      • If SRO is not installed, you can create data processor for all alerts, which can be filtered down further inside of the SLI.
      Service Service for which the data processor is defined.
      Description Description of the data processor that is automatically retrieved from the data processor definition.
    4. Click Submit.
      An attribute for the integration defined by the data processor is created and the Service level indicators related list is created.
    5. On the Service level indicator related list, click New.
      The Service level indicator form opens.
    6. On the form, fill in the fields.
      Tabelle : 2. Service level indicator form
      Field Description
      Name Name of the service level indicator.
      Hinweis:
      The value in this field must be same as the name of the SLI in your APM tool.
      SLI type Type of the SLI based on which the Service Level Metrics (SLM) is calculated. The available types of SLI are as follows:
      • Latency: Time taken to service a request. The actual amount of time that elapsed.
      • Availability: Percentage of time your service is available.
      • Errors: Measurement of how frequently service error occurs.
      • Saturation: Measurement of your system fraction, emphasizing the resources that are most constrained.
      Service Service for which you are creating the service level indicator.
      Data processor Name of the data processor for which you are creating the service level indicator.
      Description Summary of the indicator.
      Operator Condition to perform specific logical function.
      Threshold Upper limit after which the metrics are triggered.
      Units Unit of measurement for the metrics.
      Active Option to enable the service level indicator. If not enabled, metrics will not be generated for the service.
      Alert filtering Ability to further filter qualifying alerts.
    7. Click Submit.