View active collaborations

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • As an incident manager, you can view all the active collaborations for the incidents.

    Vorbereitungen

    Role required: itil, itil_admin, or admin

    Prozedur

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Tap on an incident.
    4. Tap Collaborate.

      View active collaborations

      Each collaboration displays:
      • Application: Slack / Microsoft Teams
      • Collaboration title
      • Incident created date and timestamp
      • Channel name: Channel marked with “#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.
    5. Swipe and tap View to view the conversation in the respective application.

      View active collaborations