Automatically close an interaction in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Automatically close the interaction when an incident linked is closed in Service Operations Workspace.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Service Operations Workspace > Configurations.
    2. Select Interaction Management.
    3. Toggle the Close Interaction when linked Incident is resolved option.

    Ergebnisse

    The interaction record will be automatically closed in the Service Operations Workspace once the linked incident is closed.