---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Automatically close an interaction in Service Operations Workspace

# Automatically close an interaction in Service Operations Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Automatically close the interaction when an incident linked is closed in Service Operations Workspace.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllService Operations WorkspaceConfigurations.
2. Select Interaction Management.
3. Toggle the Close Interaction when linked Incident is resolved option.

## Ergebnisse

The interaction record will be automatically closed in the Service Operations Workspace once the linked incident is closed.